Housing Operations Manager

1 week ago


Kensington, Maryland, United States Housing Opportunity Com Full time
Company Overview
Housing Opportunities Commission (HOC) was established in 1974 to provide affordable housing to Montgomery County residents. As a public housing agency, HOC has a strong commitment to serving its community and promoting diversity and inclusion in the workplace.

Job Summary
We are seeking a highly skilled Customer Relationship Manager to lead our Call Center team. The ideal candidate will have a proven track record of improving customer service, managing budgets, and developing effective strategies to achieve business goals. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

Responsibilities and Qualifications
This role requires a minimum of three years of Call Center experience, two years of supervisory experience, and excellent analytical and communication skills. The successful candidate must be able to manage multiple projects, prioritize tasks, and work effectively in a fast-paced environment. Additionally, they must have proficiency in Microsoft Office, particularly Word and Excel, and be familiar with CRM software. The estimated salary for this role is $118,557.

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