Hotel Front Desk Representative

3 weeks ago


Topeka, Kansas, United States Comfort Inn & Suites Full time

We are seeking a skilled Hotel Front Desk Agent to serve as the primary point of contact for our guests, ensuring a seamless and memorable stay. As a key member of our team, you will be responsible for managing all aspects of guest accommodation, including registration, reservations, and providing information about rooms, rates, and amenities.

Responsibilities
  • Perform check-in and check-out tasks efficiently
  • Manage online and phone reservations with attention to detail
  • Inform guests about payment methods and verify credit card data securely
  • Collect necessary information from guests, including contact details and dates of stay
  • Welcome guests upon arrival and assign rooms accordingly
  • Provide detailed information about our hotel, available rooms, rates, and amenities
  • Respond promptly to client complaints in a professional manner
  • Liaise with housekeeping staff to ensure rooms are clean and fully-furnished
  • Confirm group reservations and arrange personalized services for VIP guests and event attendees
  • Maintain accurate records of bookings and payments
Requirements
  • Previous experience as a Hotel Front Desk Agent or similar role
  • Familiarity with hotel reservations software, such as Visual Matrix
  • Understanding of travel planning websites, like Booking and TripAdvisor
  • Customer service attitude and excellent communication skills

The estimated salary for this position is $40,000 - $55,000 per year, depending on experience and qualifications.



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