Guest Experience Host

3 weeks ago


Topeka, Kansas, United States Comfort Inn & Suites Full time

We are seeking an Accommodation Service Coordinator to join our team at Comfort Inn & Suites. As a key member of our front desk team, you will be responsible for coordinating all aspects of guest accommodation, including registration, reservations, and providing information about rooms, rates, and amenities. If you have previous experience in customer service and a passion for delivering exceptional guest experiences, we encourage you to apply.

Job Responsibilities
  • Coordinate Guest Registration: Register guests, manage online and phone reservations, and provide information about rooms, rates, and amenities
  • Check-In and Check-Out Procedures: Perform check-in and check-out tasks efficiently, ensuring a smooth and seamless experience for our guests
  • Payment Processing: Inform guests about payment methods and verify credit card data securely
  • Guest Communication: Respond promptly to client complaints in a professional manner
  • Collaboration: Liaise with housekeeping staff to ensure rooms are clean and fully-furnished
  • VIP Services: Confirm group reservations and arrange personalized services for VIP guests and event attendees
  • Record Keeping: Maintain accurate records of bookings and payments
Requirements
  • Previous experience as a Hotel Front Desk Agent or similar role
  • Familiarity with hotel reservations software, such as Visual Matrix
  • Understanding of travel planning websites, like Booking and TripAdvisor
  • Customer service attitude and excellent communication skills

The estimated salary for this position is $45,000 - $65,000 per year, depending on experience and qualifications.



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