Member Team Lead

3 weeks ago


New York, New York, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Member Team Lead to join our team at Walmart. As a Member Team Lead, you will be responsible for providing exceptional customer service and leading a team of associates to ensure a positive shopping experience for our members.

Key Responsibilities
  • Supervise and train a team of associates to provide excellent customer service and ensure a positive shopping experience for members.
  • Assist management with the supervision of associates, including assigning duties, communicating goals and feedback, and providing direction and guidance on member service approaches and techniques.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, complete and maintain marketing recaps, and strive to meet membership goals.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments.
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience.
  • Must be 18 years of age or older.
  • Preferred qualifications include leading a front-end team, supervising experience, and hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as opportunities for education and career growth.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.


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