Program Associate

5 days ago

Washington, Washington, D.C., United States N STREET VILLAGE INC Full time
Job Description

Company Overview: N Street Village supports women in Washington, D.C. experiencing homelessness by providing a wide range of services, housing, and advocacy in an atmosphere of dignity and respect.

Salary Range: $45,000 - $55,000 per annum (dependent on experience)

Job Responsibilities:

  • Client Engagement: Develop positive rapport with clients through routine contact and communication
  • Program Setup: Assist with program setup, including preparing breakfast, lunch items, toiletries, laundry, and activity sheets
  • Day-to-Day Operations: Help close the program each day by cleaning and maintaining day program areas, serve meals to clients, conduct program intake and initial health and wellness screenings
  • Crisis Management: Respond to immediate client needs, de-escalate crisis situations, resolve conflicts, and enforce program rules
  • Documentation: Complete necessary program documentation, including daily activity sheets, reports, and incident reports
  • Collaboration: Support care coordination tasks such as referrals for services and residency forms, collaborate with volunteers and partner agencies providing services to the women
  • Meetings and Training: Attend program team meetings, staff meetings, and supervision meetings as required, participate in quality improvement activities to enhance program policies and client outcomes

Required Qualifications:

  • Bachelor's degree with 1 year of direct social services experience, or High School Diploma (or equivalent) with 2 years of direct social services experience, or High School Diploma (or equivalent) with 5 years of work experience

Preferred Qualifications:

  • Experience working with vulnerable populations, particularly those facing addiction and mental illness
  • Familiarity with DC's Homeless Management Information System (HMIS)
  • Knowledge of issues affecting homelessness and other vulnerable populations
  • Understanding of trauma-informed care
  • Commitment to inclusivity, providing services without regard to race, religion, ability, sexual orientation, or gender identity
  • Experience with, or willingness to learn, data visualization techniques and software

Benefits:

  • Medical, Dental, Vision insurance
  • Accident, Hospital, and Critical Illness Plans
  • Employee Assistance Program
  • Short-Term and Long-Term Disability insurance
  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • SmarTrip Pre-Tax Commuter Benefits
  • Life Insurance
  • Annual Leave
  • Sick Days
  • Floating Holidays

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