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Digital Banking Operations Manager

2 months ago

Chicago, Illinois, United States Great Lakes Credit Union Full time
{"Job Title": "Digital Banking Operations Manager", "Job Summary": "We are seeking a highly skilled Digital Banking Operations Manager to join our team at Great Lakes Credit Union. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of digital banking services to our members. This role requires a strong understanding of digital banking systems and a proven ability to lead and manage a team of digital customer service representatives.", "Key Responsibilities": "
\t* Act as a digital banking subject matter expert
\t* Manage a team of digital customer service representatives
\t* Assist with the implementation and updates to digital procedures
\t* Liaise between the contact center and e-Services management teams
\t* Act as an administrator for key digital banking systems and solutions
\t* Develop and enhance permissions within digital banking solutions
\t* Support and promote a service and sales driven culture
\t* Work with cross-functional teams and participate in project initiatives
\t* Support the contact center department and/or e-communications team
\t* Exercise discretion and independent judgment in interpreting digital policies and procedures
\t* Resolve member complaints and suggest improvements to the member digital experience
\t* Remain in compliance with all applicable federal and state laws, rules, and regulations
\t* Adhere to all GLCU and department guidelines, policies, and procedures
\t* Perform testing in collaboration with Technology/PMO when needed
", "Requirements": "
\t* Proficiency in Microsoft Office, especially in Excel, Word, and PowerPoint
\t* 2-3 years' experience with digital banking channels
\t* Strong research, analytical, planning, and organizational skills
\t* 1-2 years' experience with managing and leading a team
\t* Contact Center / Call Center experience preferred
\t* Excellent verbal and written communication skills
", "Company Culture": "At Great Lakes Credit Union, we value our employees and strive to create a positive and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.", "Equal Opportunity Employer": "Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.", "Salary": "Pay Grade 12; Starting at $71,718.00 Annually"}