Google Contact Center AI Specialist

1 month ago


Alpharetta, United States Navtech Full time
Job Description

Navtech is seeking a highly skilled professional to join our team as a Google Contact Center AI Specialist. The ideal candidate will have a strong background in machine learning, cloud computing, and software development.

Key Responsibilities
  • Configure, set up, administer, and customize the CCAI solution to meet custom requirements.
  • Deliver complex AI and DA projects, leveraging expertise in machine learning tools and algorithms.
  • Develop and implement chat and voice virtual agents, integrating them with third-party applications and data sources.
  • Design and deploy virtual agents, ensuring security and compliance in contact centers.
  • Identify and implement best practices for virtual agent design and deployment.
Requirements
  • Strong knowledge of Google Cloud Platform, machine learning, and software development.
  • Experience with TensorFlow, PyTorch, and other DL frameworks.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing requirements.
Preferred Qualifications
  • Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems.
  • Experience with application migration and data migration from traditional systems to the Cloud.
  • Workflow-based implementation and understanding of multiple business domains or processes.


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