Business Operations Analyst

6 days ago


Philadelphia, Pennsylvania, United States LHH Full time
Overview

LHH is seeking a detail-oriented Business Operations Analyst to join our team and support the Operations Call Center & Billing (Customer Care & Billing) department.

Estimated Salary

$85,000 per annum based on location in Philadelphia, PA.

Job Description

The ideal candidate will analyze customer care and billing metrics and data to identify trends and insights. They will develop reports and dashboards in Excel and Power BI to support strategic decision-making, interpret data findings, and communicate solutions to client management through briefings, meetings, and reports.

Required Skills and Qualifications
  • Customer Service Quality Analysis: At least 3 years of experience interpreting customer service data and metrics.
  • Power BI & Excel Expertise: Proficiency in creating dashboards, analyzing data, and generating reports.
  • Data Interpretation: Ability to evaluate and interpret complex datasets to provide actionable recommendations.
  • Technical Proficiency: Familiarity with Tableau is a plus.
Benefits
  • Hybrid Work Environment: Opportunity to work from home two days a week and collaborate with colleagues in a dynamic office environment.
  • Potential for Full-Time Employment: Based on performance during the 24-month contract.
Other Requirements
  • Local candidates only; no relocation, travel, or parking reimbursements provided.
  • Contractor responsible for parking expenses.

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