Customer Service Lead
3 weeks ago
MOD Pizza is a fast-growing restaurant chain that's passionate about serving delicious pizzas and salads to our guests. We're committed to creating a workplace culture that's inclusive, supportive, and empowering.
Job SummaryWe're seeking a highly motivated and experienced Customer Service Lead to join our team. As a Customer Service Lead, you'll be responsible for directing the Squad Crew to deliver exceptional customer experiences and pizzas that exceed our guests' expectations.
Key Responsibilities- Lead by example and embody MOD's values and behaviors
- Create a positive and welcoming atmosphere for our guests
- Coach and train Shift Supervisors to maintain high energy levels and a positive vibe
- Demonstrate and train Squad members on operational standards and resources
- Partner with the General Manager to engage with the local community
- Minimum 1 year of customer service or restaurant leadership experience
- Proven ability to lead, coach, train, and motivate front-line employees
- Strategic thinking and tactical execution
- Ability to remain calm and focused in fast-paced restaurant operations
- Competitive hourly rate
- Incredible tip share program
- Paid sick time and vacation
- Free pizza and salad, and beverages
- Pet insurance and discounted gym membership
- Free counseling sessions and medical/dental/vision/basic life/disability insurance
- 401(k) retirement plan
At MOD, we believe in creating a workplace culture that's inclusive, supportive, and empowering. If you're passionate about serving others and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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