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Healthcare Clinic Supervisor

2 months ago

Baton Rouge, Louisiana, United States Patient Plus Urgent Care Full time
Job Overview

Position Title: Multi-Site Clinic Supervisor

Key Responsibilities:

I. Leadership and Management: Guide and motivate team members to achieve operational goals; instill confidence and drive; establish clear expectations while maintaining effectiveness in high-pressure situations.

1. Oversee the overall patient journey within the clinic, focusing on enhancing the patient experience.

2. Collaborate in setting and executing goals, objectives, policies, and procedures for the clinic.

3. Monitor clinic expenditures to ensure adherence to the approved budget.

4. Define and implement annual clinic objectives aligned with the organization's mission and strategic vision.

i. Translate strategic plans into actionable clinic goals.

ii. Conduct annual evaluations of goal achievement.

5. Exhibit essential leadership qualities such as:

i. Analytical Thinking

ii. Conflict Resolution

iii. Negotiation and Team Motivation

iv. Development of Team Members

6. Promote team cohesion among staff.

7. Demonstrate effective delegation and coordination of responsibilities within the clinic, employing strong organizational skills.

i. Establish a communication framework to synchronize activities.

ii. Assign responsibilities for interdepartmental functions.

iii. Cultivate leadership capabilities in team members through delegation.

iv. Empower staff to excel through innovative problem-solving.

8. Problem-Solving and Decision-Making:

i. Apply effective skills for identifying and resolving issues to support sound decision-making.

ii. Utilize established policies and sound judgment to guide autonomous decision-making.

iii. Identify obstacles to practice and formulate action plans for resolution.

II. Human Resource Oversight: Understand legal considerations in all operational aspects to ensure compliance with regulatory standards, human resource management, and patient rights.

1. Uphold confidentiality in accordance with organizational expectations.

2. Implement policies and procedures to meet state and regulatory requirements.

3. Ensure adherence to corporate and human resource compliance standards.

4. Establish standards, monitor clinic functions, and design methods for process improvement.

i. Engage in the recruitment, interviewing, selection, and onboarding of new staff.

ii. Assess the knowledge base requirements of clinic personnel.

iii. Implement and communicate policies, procedures, and protocols effectively.

iv. Document and report to management on:

1. Daily clinic updates, including staffing, supply needs, and special events.

2. Incident reports within a specified timeframe.

3. Quality assessment and improvement activities.

a. Monitor team member competence through audits and evaluations.

b. Ensure compliance with organizational policies and procedures.

c. Review inventory variances and develop action plans.

d. Monitor productivity and effectiveness within the clinic.

5. Prepare and oversee clinic payroll in accordance with policy.

6. Set performance improvement goals with actionable plans and follow-up.

III. Supply Chain Management: Effectively track, monitor, and order clinic supplies to ensure optimal utilization.

1. Assist in establishing supply par levels based on administrative guidelines and anticipated service scope.

2. Utilize the central supply ordering system efficiently.

3. Demonstrate proficiency in practice management systems.

4. Understand billing procedures and guidelines for various payors.

IV. Communication: Identify and implement effective communication strategies while establishing appropriate authority lines within the clinic.

1. Monitor and respond to feedback in a timely manner.

2. Utilize communication channels to facilitate problem-solving and decision-making.

3. Conduct regular team meetings to foster engagement.

4. Provide constructive feedback to management regarding team dynamics and needs.

V. Quality Management and Safety: Establish and communicate clinic standards in alignment with regulatory agencies and organizational policies.

1. Encourage participation in patient satisfaction surveys.

2. Review and enforce safety processes and emergency preparedness plans.

3. Coordinate responses to emergencies effectively.

4. Uphold OSHA and infection control standards within the clinic.

5. Maintain a safe and welcoming clinic environment.

VI. Specialized Knowledge: Engage in special projects and develop standards related to implementation.

1. Promote participation in satisfaction surveys to enhance service quality.

2. Evaluate team performance and knowledge levels.

3. Set performance goals with actionable plans and timelines.

VII. Additional Responsibilities:

1. Maintain confidentiality of sensitive information.

2. Document processes as required.

3. Perform other duties as assigned.

Qualifications:

1. Bachelor's degree in a health-related or management field is required.

2. 2-3 years of management experience in a healthcare setting is preferred. Additional experience may substitute for the degree requirement.

3. Proficiency in Microsoft Office Suite.

4. Strong communication and interpersonal skills.

5. Excellent time management and organizational abilities.

6. Attention to detail is essential.