Customer Solutions Architect
6 days ago
We are seeking a highly skilled Customer Solutions Architect to join our team at Vonage. As a key member of our API business unit, you will play a critical role in collaborating with sales account managers to build and maintain customer relationships with technical teams.
Key Responsibilities- Design and deliver Vonage Video CPaaS solutions using our Video APIs, incorporating Voice, Messaging, and Web RTC API communication channels.
- Utilize interpersonal communication skills and technical expertise to build trust with customers, understand their requirements, and present Vonage API CPaaS solutions.
- Host remote and face-to-face meetings with customer developers, product managers, and C-level business decision makers to validate technical needs.
- Respond to customer RFPs, InfoSec, and other technical inquiries.
- Work closely with CPaaS teams to identify key prospects and clients where technical knowledge and guidance can enable them to leverage Vonage API CPaaS solutions.
- 5+ years of hands-on experience in designing, developing, deploying, and managing complex customer solutions.
- Deep knowledge of CPaaS Video/WebRTC, Web development, backend development, mobile development, or IP-based real-time communications.
- Excellent communication and analytical skills, with a passion for delivering impactful ideas.
- Experience with Cloud platforms (AWS, MS Azure, Google, IBM) and Cloud Architecture.
- Good understanding of CPaaS and other SaaS solutions (CCaaS and UCaaS).
- Medical, Vision, and Dental Coverage
- Health Savings Account (HSA)
- Income Protection
- Maternity & Paternity Leave
- 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
- Tuition Reimbursement
- Voluntary Legal Plan
- Optum Employee Assistance Program
- Discount on Auto, Home & Pet Insurance
These roles are Hybrid located out of our Holmdel, New Jersey office, remote applications will be considered. Some travel to customers will be required.
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