Member Engagement Specialist
2 weeks ago
The Member Engagement Specialist plays a crucial role in enhancing the overall experience of our members at Retro Fitness. As the initial point of contact, you will create a welcoming atmosphere for all who enter the facility.
Key Responsibilities
- Welcome and check in members upon arrival.
- Address and resolve customer inquiries and concerns efficiently.
- Assist in membership sales and retention efforts.
- Conduct follow-ups with potential members.
- Promote and sell in-house merchandise, including beverages and fitness gear.
- Maintain a safe and clean environment for both members and staff.
- Open and close the facility as scheduled.
- Adhere to company policies and procedures.
Qualifications
- A genuine passion for assisting others.
- A cheerful and positive demeanor.
- Strong communication skills with clients and colleagues.
- Ability to manage multiple tasks effectively.
- Focus on enhancing member experience.
- Punctual, responsible, and detail-oriented.
- CPR/AED certification is preferred.
- Experience in retail or hospitality is advantageous.
Dress Code
All Member Engagement Specialists are required to wear the designated company staff shirt along with khaki or black athletic pants. Proper footwear is essential; sneakers are mandatory, while boots, heels, or sandals are not permitted. A neat and well-groomed appearance is expected.
Note on Opening and Closing Shifts
Employees assigned to opening shifts must arrive 15 minutes before the scheduled opening to complete necessary preparations. Closing staff are expected to adhere to established closing times.
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