Operations Associate

4 weeks ago

Commerce City, Colorado, United States Belt Power Full time
Job Summary

The Operations Associate will be responsible for performing administrative tasks, assisting other company departments as needed, and ensuring smooth daily operations. Key responsibilities include handling quotes and orders, maintaining on-time quote and order acknowledgement response time, and working with the branch belt shop leader/manager to optimize shop production.

Key Responsibilities:

  • Handle quotes and orders for outside salespeople and customers
  • Maintain on-time quote and order acknowledgement response time
  • Work with branch belt shop leader/manager to optimize shop production
  • Assist with scheduling installations
  • Build and repair belts and conveyor belt components
  • Install and vulcanize incoming parts, materials, and supplies; maintain stock area, follows sales orders
  • Perform duties to fabricate, install, and repair conveyor belting and systems
  • Optimize shop fabrication and workflows
  • Understand all shop processes, including shipping, receiving, fabrication, etc.
  • Strong understanding of all shop equipment and know how to operate it
  • Shop equipment maintenance scheduling and maintenance programs
  • Handle customer requests with a sense of urgency
  • Build and maintain customer and vendor relationships
  • Serve as the key contact for any issues from the quote to invoicing
  • Accurately process quotes, orders, returns, and purchasing via phone, fax, email, and the use of the ERP
  • Estimate date of delivery to customer, based on production, and delivery schedules
  • Reviews open order reports daily, ensuring customer expectation are being met
  • Issues and follows up on purchase orders to vendors
  • Follows through on each transaction to completion
  • Works closely with outside sales, operations, and accounting teams
  • Provides new customer data and current customer data to the Accounts Receivable Department
  • Always represents Belt Power in a professional manner
  • Some travel may be required for business development, continuous improvement, installs, customer sites, trade shows, product training, and other duties as assigned

Requirements:

  • Previous experience in industrial distribution
  • Strong mechanical background
  • The ability to interpret and verify precise measurements using a tape measure
  • Organization and prioritization skills; attention to detail
  • Highly responsive to and respectful of customer needs
  • Attention to detail and observant in discussions with customers
  • Cold call in person and over the phone with ease
  • Ability to lift up to 50 pounds, as well as ability to work at heights and tight spaces
  • Overtime hours and weekend work may be required
  • Overnight travel
  • Valid driver's license and clean driving record
  • High school diploma or equivalent education

Desired Characteristics:

  • Ability and desire to quickly learn new processes and systems
  • Ability to work as part of a team and collaborate with colleagues
  • Reliability, integrity, accuracy, teamwork, positive attitude, organized, intelligent, proactive, and adaptable
  • Strong communication skills, both written and verbal

Physical Demands:

The Operations Associate may lift and/or move up to 50 pounds and will require manual dexterity and strength in arms and feet to manipulate equipment controls. Tools, and other items used to make adjustment and/or minor maintenance. Will use hands, arms, back, and shoulders to handle, installs, position, move items, and manipulate other objects. Could be in a sitting, standing, bending, kneeling, or sitting position for long periods of time.

Work Environment:

While performing the duties of this position, the Operations Associate will be regularly exposed to working near moving and mechanical parts and equipment. This is largely a sedentary role; this would require the ability to lift up to lift up to 50 pounds at times, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work:

This is a full-time position in office and shop. Typical workdays and hours are Monday through Friday, some overtime and weekends required.

Pay Range:

$55,000 - $60,000 a Year

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