IT Support Specialist
1 week ago
Job Title: IT Desktop Support Specialist
Job Summary:
Baker Botts L.L.P. is seeking a highly motivated IT Desktop Support Specialist to join our IT department in Austin, Texas. The successful candidate will provide full IT desktop support to our office, working closely with IT Managers, Applications Development staff, Office Administrators, and other stakeholders.
Key Responsibilities:
- Provide direct support for the information technology needs of our office.
- Work as an advocate for the technology needs of our office.
- Collaborate with internal IT teams to test new offerings and resolve technology issues.
- Serve as a liaison between IT and non-IT staff.
- Configure, set up, maintain, and support various hardware and software solutions, including computing devices, communication devices, and conferencing/meeting rooms.
Requirements:
- Bachelor's Degree or equivalent professional experience.
- Minimum 4-6 years of relevant experience with IT desk-side support in a professional environment.
- Excellent interpersonal and customer handling skills.
- Ability to interact effectively with customers at all levels within a fast-paced environment.
- Strong working knowledge of end-user computing hardware and software.
- Experience with installing, configuring, and troubleshooting Microsoft Windows 10 and Microsoft Office products.
- Experience with Active Directory, LAN, WAN, and WWAN technologies.
Preferred Qualifications:
- Strong working knowledge of image-based deployment methods.
- Experience with Citrix-based environments and streaming applications.
- Experience with iManage/FileSite or other DMS systems.
Working Conditions:
Work is normally performed in a typical office environment. Occasional travel to other Baker Botts offices may be required.
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