Customer Experience Associate

3 weeks ago


Sparta, Michigan, United States Spartan Graphics, Inc. Full time
Customer Experience Associate
Spartan Graphics, Inc. is committed to delivering exceptional customer experiences through personalized support and tailored solutions. As a Customer Experience Associate, you will be responsible for building strong relationships with customers, responding promptly to inquiries, and providing expert guidance on our products and services. This is an exciting opportunity for a customer-focused individual to join our team and contribute to our mission of excellence.

About the Role
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development. If you are a people-person with a passion for delivering outstanding customer service, we encourage you to apply.

Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and other channels
- Provide expert guidance on our products and services, including features, benefits, and applications
- Build strong relationships with customers through regular communication and proactive problem-solving
- Collaborate with internal teams to resolve customer issues and improve overall satisfaction
- Stay up-to-date on industry trends and competitor activity to inform product development and marketing strategies

Requirements
- 2-year degree or equivalent experience in the print or business field
- Excellent communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment
- Strong commitment to customer satisfaction and loyalty
- Familiarity with printing processes and workflows a plus


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