Product Support Specialist
4 weeks ago
Job Title: Product Support Specialist
Job Summary:
We are seeking a highly skilled Product Support Specialist to join our team at Terex. As a Product Support Specialist, you will be responsible for providing technical expertise and support to customers using our aerial work platform products.
Main Responsibilities:
- Provide technical advice and support to customers on the safe and proper operation of our aerial work platform products.
- Identify and resolve customer concerns with our products.
- Assist customers with their service training needs and information.
- Collaborate with engineering to improve and develop our products.
- Travel up to 70% of the time to provide on-site support to customers.
Requirements:
- High school diploma or equivalent.
- 3+ years of related experience in field service, operations management, product support, or a similar field.
- Strong interpersonal and communication skills.
- Valid driving license with a clean driving record.
- Knowledge of construction equipment.
Preferred Qualifications:
- Excellent problem-solving skills.
- Great attitude and high energy.
- Excellent learning and training skills.
- Ability to work independently or in a team environment.
- Detail-oriented with strong problem-solving skills.
- Ability to manage multiple tasks despite frequent interruptions.
- Strong orientation towards quality, safety, and continuous improvement.
- Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support.
- Hands-on knowledge of Genie product line is desirable.
- Proficient in the use of equipment, tools, and technology needed to troubleshoot and repair AWP products.
About Terex:
At Terex, we are passionate about producing equipment that helps improve the lives of people around the world. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We value diversity, equity, and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.
Equal Opportunity Employer:
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
Benefits:
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
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