RCM Support Specialist

17 hours ago


Atlanta, Georgia, United States NextGen Healthcare Full time

Job Title: Specialist, RCM Support

Job Summary:

The Specialist, RCM Support plays a critical role in ensuring client satisfaction and operational efficiency within the realm of Revenue Cycle Management. This position requires a strong understanding of RCM principles, practice management systems, and customer service best practices.

Key Responsibilities:

  • Respond to client inquiries via various channels, including email, chat, phone, and issue tracking systems.
  • Gather issue details and communicate progress to clients through the channels.
  • Provide in-depth troubleshooting assistance and instructions to customers.
  • Resolve RCM issues with the help of RCM operations and technology team members.
  • Author and approve knowledge articles for internal and external use to help resolve previously encountered problems.
  • Document all work performed, including customer information and recurring issues, to support service quality programs.
  • Manage and handle support cases, ensuring proper phone etiquette, documentation, and adherence to service level agreements (SLAs).

Requirements:

  • Bachelor's degree in finance, accounting, or a healthcare-related discipline.
  • 4+ years of experience in medical billing, RCM operations, or RCM customer service.
  • Strong knowledge of RCM principles, practice management systems, and customer service best practices.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple projects and priorities simultaneously.

About NextGen Healthcare:

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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