RCM Client Manager

4 weeks ago


Atlanta, Georgia, United States NextGen Healthcare Full time
Job Summary

The Revenue Cycle Client Manager II is a key role within our organization, responsible for supporting the management of client relationships and ensuring the successful execution of the revenue cycle. This position involves coordinating with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards.

Key Responsibilities
  • Manage client relationships and ensure client satisfaction through effective communication and issue resolution.
  • Support the delivery of contracted services, including communication with client management and internal teams.
  • Establish and maintain client performance expectations, ensuring alignment with company goals and objectives.
  • Participate in scheduled meetings with client contacts, providing revenue cycle management expertise and guidance.
  • Coordinate internal service teams to resolve client issues and improve processes, ensuring timely resolution and high-quality service delivery.
  • Monitor RCM support requests and collaborate with RCM support and operations to ensure timely resolution and continuous improvement.
  • Ensure alignment of internal messaging and deliverables with other service teams, promoting a cohesive and effective service delivery model.
  • Support the adherence to best practice setup, policy, and procedures, ensuring compliance and quality standards.
  • Identify opportunities for process improvements and support action plans for problem resolution, driving continuous improvement and excellence.
Requirements
  • Bachelor's Degree in Business Administration, Health Management Information Systems, or a related discipline.
  • Or, any combination of education and experience which would provide the required qualifications for the position.
Experience
  • 1-3 years of experience in customer service, revenue cycle management, or a related field.
Knowledge, Skills & Abilities
  • Knowledge of: Basic knowledge of Revenue Cycle Management best practices.
  • Skill in: Strong communication and interpersonal skills.
  • Ability to: Ability to support multiple tasks and prioritize effectively.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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