Night Auditor and Guest Service Specialist
6 days ago
This is an exciting opportunity to join Sonesta International Hotels as a Night Auditor and Guest Service Specialist. In this role, you will be responsible for accurately balancing hotel income and expenses while providing exceptional guest service.
Job Summary:
- Accurately balance hotel income and expenses.
- Provide exceptional guest service.
- Process cash and credit card transactions.
- Routine booking of guest reservations and cancellations.
Responsibilities:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients.
- Balance and audit room tax charges, cashier reports, and guest house accounts for accuracy.
- Complete and transmit daily management/accounting reports.
- Act as the security point of contact during various times in the shift.
- Register guests, issue room keys, and provide information on hotel services.
- Accurately process all cash and credit card transactions.
- May routinely book guest reservations and process cancellations.
Requirements:
- High School diploma or equivalent required.
- One year of previous hotel experience preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Mathematical skills, including basic math, percentages, and variances preferred.
- Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
Benefits:
- Estimated Salary: $50,000 - $60,000 per year.
- Medical, Dental, and Vision Insurance.
- Health Savings Account with Company Match.
- 401(k) Retirement Plan with Company Match.
- Paid Vacation and Sick Days.
- Sonesta Hotel Discounts.
- Educational Assistance.
- Paid Parental Leave.
- Company Paid Life Insurance.
- Company Paid Short Term and Long Term Disability Insurance.
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