Customer Service Lead Position

5 days ago


Panama City Beach, Florida, United States Burlington Full time

Overview:

We are seeking a highly motivated and experienced Customer Service Lead to join our team at Burlington in Panama City Beach. As the Part-Time Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Our Burlington philosophy and company core values in mind.

Key Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits:

As a part-time associate at Burlington, you will enjoy a competitive wage of $14.50 per hour, flexible hours, and an associate discount. You may also be eligible for benefits such as medical coverage, a 401(k) plan, paid time off, paid holidays, and paid sick time in accordance with applicable law.



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