Car Sales Customer Service Representative

2 weeks ago


Ballwin Missouri, United States Enterprise Holdings Full time
{"title": "Customer Service Representative", "description": "Job Summary

Enterprise Holdings is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to both internal and external customers.

Responsibilities
  • Provide high-level customer service and support to internal and external customers
  • Assist in post-sale trade follow-up, including collecting clean title and assisting with trade payoffs
  • Follow up with customers to collect information and stipulations needed for funding
  • Handle customer inquiries related to financing, warranties, and other customer service issues
  • Track all customer requests in Salesforce
  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Break down and package deals to send to shared services
  • Assist in monitoring Weekly Status Report (WSR) and notifying management of discrepancies
  • Complete monthly reporting for shared services and management
  • Complete and send DMV paperwork
  • Follow up with recon on previously ordered keys and manuals for current dealership inventory
  • Accounts payable and receivable support (including review of CRS/deposit 2150 report)
  • Tag and title follow-up for current dealership inventory
  • Assist with ECOA (Equal Credit Opportunity Act) File review
  • Finance Support: Review credit applications for accuracy and compliance, complete final sale paperwork with customers, and follow up with lenders on all funding
Requirements
  • Must be at least 18 years old
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
", "company": "Enterprise Holdings"}

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