Retail Sales Associate
3 weeks ago
The Retail Sales Associate at Vuori, Inc. plays a vital role in forging connections with customers while communicating the brand's values through insightful product knowledge and a happy, optimistic outlook. This position requires a strong ability to develop relationships with customers and colleagues, as well as a high level of ownership, accountability, and initiative.
Key Responsibilities
• Create an unforgettable customer experience by forging lasting relationships with customers, working with the sales team to ensure each customer receives the best service possible, and greeting customers in a timely, authentic, and engaging manner.
• Prepare the fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.
• Achieve sales goals in a team-based commission environment by seeking new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Assist in the completion of projects while keeping the focus on customer experience, communicating inventory needs to support the business goal, and ensuring the sales floor is stocked every evening.
• Collaborate with management in areas of inventory management, ensure the retail store is cleaned on a regular basis, including floors and bathroom, and understand and execute cash control procedures including bank deposits and petty cash.
• Assist in the implementation and maintenance of all merchandising/visual directives, ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times, and identify and communicate product concerns in a timely manner.
Requirements
• Must be available to work nights, weekends, and holidays, and must adhere to scheduled shifts with punctuality.
• Ability to develop relationships with customers and colleagues, positively and proactively handle customer concerns, prioritize multiple tasks in a fast-paced environment, and quickly learn new procedures and processes.
• Strong organizational skills and follow-through skills, excellent communication and interpersonal skills, and a high level of ownership, accountability, and initiative.
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