Chat Support Agent

1 day ago


Bismarck, North Dakota, United States Retirement Solutions Advisors LLC Full time

Job Summary: We are seeking a highly motivated and experienced customer service representative to join our team as a remote online support specialist. This is a fantastic opportunity to work from home and provide exceptional support to our clients.

Key Responsibilities:

  • Deliver exceptional customer service via live chat
  • Resolve customer complaints and concerns in a timely and effective manner
  • Collaborate with the customer service team to achieve sales targets and improve customer satisfaction
  • Develop strong relationships with customers to build loyalty and retention
  • Identify and capitalize on opportunities to upsell and cross-sell client products and services
  • Contribute to the development and implementation of process improvements to enhance customer experience

Required Skills:

  • High school diploma or equivalent
  • 2+ years of customer service experience
  • CRM software knowledge
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills

Salary: $50,000 - $70,000 per year

Bonus: Eligible for performance-based bonuses



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