Housekeeping Supervisor

6 days ago

Tampa Florida, United States The Westshore Grand, a Tribute Full time
About Us

The Westshore Grand, a Tribute Portfolio Hotel, is a unique and stylish hotel that embodies an authentically modern Florida lifestyle. Our hotel offers distinctive, luxurious Florida-inspired design, as well as an energetic and service-minded atmosphere. Strategically located in the Westshore business district, just five miles from downtown Tampa and the Tampa Convention Center, our hotel is an ideal destination for business and leisure travelers alike.

Benefits

We offer a comprehensive benefit program that provides you with choices for your physical, mental, and financial wellness, creating value in your most important investment - you.

Physical and Mental Wellness
  • Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
  • Vision insurance programs through EyeMed
  • Vacation, Sick, and Vacation programs for rejuvenation
  • Pet insurance through the ASPCA
Financial Wellness
  • Supplemental, Spousal, and Child Life insurance
  • Short and Long-Term Disability plans
  • 401(k) Savings Plan with matching funds
  • Discounts through our 'YouDecide' and Hotel Room Discount programs
Job Summary

Maintain the building to ensure a safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.

Responsibilities
  • Supervise the housekeeping staff; providing open communication, training, coaching, and counseling to ensure maximum efficiency.
  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas, and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  • Issue supplies/goods to staff at the beginning of the shift to control inventory and ensure proper supplies are available while controlling expenses.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Qualifications
  • Housekeeping experience preferred.
  • Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
  • Ability to move throughout the building, bend, stoop, and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if the situation demands with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

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