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Patient Registration Specialist

2 months ago

Santa Ana, California, United States University Of California Irvine Full time

Position Overview:

UCI Health stands as the clinical arm of the University of California, Irvine, and is recognized as the sole academic health system in Orange County. The institution encompasses its primary facility, UCI Medical Center, a 459-bed acute care hospital located in Orange, California, alongside four additional hospitals and a network of affiliated physicians within the UCI Health Community Network across Orange and Los Angeles counties, as well as various ambulatory care centers throughout the region. UCI Medical Center has been acknowledged among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, providing both tertiary and quaternary care. It is also home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, a high-risk perinatal/neonatal program, and an American College of Surgeons-verified Level I adult and Level II pediatric trauma center, in addition to a gold-level geriatric emergency department and a regional burn center.

For more information about UCI Health, please visit our website.

Key Responsibilities:

The incumbent will act as the initial point of contact for patients visiting the ambulatory clinics. This role involves performing general clerical and reception tasks, entering patient information into the registration system, and verifying insurance or third-party coverage. Responsibilities also include scheduling, confirming, and canceling patient appointments while employing a collaborative approach to delivering patient care services.

Qualifications:

Compensation and Benefits:

UCI Health offers a comprehensive range of benefits designed to enhance the work experience. These benefits may include medical insurance, paid sick and vacation time, retirement savings plans, and access to various discounts and perks. For detailed information regarding our compensation practices and benefits, please refer to the appropriate links.

Required Qualifications:

  • Possession of the necessary skills, knowledge, and abilities essential for successful job performance.
  • Demonstrated customer service skills suitable for the role.
  • Availability to work weekends and holidays.
  • Experience with office equipment such as printers, copiers, faxes, and scanners.
  • Experience using a multi-line telephone system.
  • Proficiency in computer usage, including data entry and retrieval.
  • Effective written and verbal communication skills.
  • Bilingual proficiency in English and Spanish.
  • Flexibility to work variable shifts, including evenings, nights, weekends, and holidays.
  • Ability to perform basic calculations and simple math.
  • Capacity to maintain an appropriate work pace relative to workload demands.
  • Ability to establish and sustain effective working relationships across the Health System.
  • Proficiency in reading, writing, and speaking English effectively.

Preferred Qualifications:

  • Successful completion of a standardized assessment.
  • Knowledge of medical terminology.
  • Familiarity with insurance programs and/or government programs.
  • Experience with TDS, Signature, IDX systems.
  • Background in registration, scheduling, and/or authorization processes.
  • Experience in a hospital or medical office environment.
  • All final candidates must successfully complete an FBI fingerprinting process to comply with the University's cash handling policy.

Conditions of Employment:

The University of California, Irvine (UCI) is committed to providing a safe and healthy environment for its community. All applicants who accept an employment offer must comply with the following conditions:

  • Background Check and Live Scan.
  • Legal Right to Work in the United States.
  • Compliance with Vaccination Policies.
  • Adherence to Smoking and Tobacco Policy.
  • Commitment to a Drug-Free Environment.

Additional conditions may apply, depending on specific business unit or job requirements:

  • California Child Abuse and Neglect Reporting Act compliance.
  • E-Verify participation.
  • Pre-Placement Health Evaluation.

Equal Opportunity Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories as outlined by the UC nondiscrimination policy. UCI is dedicated to attracting and retaining a diverse workforce while honoring unique experiences, perspectives, and identities. Together, we strive to create and maintain inclusive, equitable, and welcoming working and learning environments.

UCI provides reasonable accommodations for applicants with disabilities upon request.