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Employee Assistance Program Care Specialist

2 months ago

Orlando, Florida, United States CuraLinc Healthcare Full time
Job Overview

CuraLinc Healthcare is an expanding organization, and we are currently looking for Employee Assistance Program (EAP) Care Specialists to join our team in a full-time capacity. EAP Care Specialists deliver immediate telephonic and digital support, along with tailored guidance and advocacy for program participants throughout their mental health care journey.

This role is particularly suited for clinicians who excel in dynamic environments and are dedicated to enhancing employee mental health, eliminating obstacles to care, and fostering positive clinical and workplace outcomes within a rapidly evolving organization.

CuraLinc Healthcare is committed to providing transformative mental health services, integrating technology with personalized advocacy to assist numerous esteemed employers and their employees during their mental health care experiences.

As a service-oriented organization, we prioritize professionalism and respect for our employees. We believe that "a chain is only as strong as its weakest link," which is why we seek to recruit high-caliber professionals with exceptional experience, work ethic, and integrity.

We aim to ensure a seamless recruitment process for all applicants. Therefore, we encourage you to submit your application through the designated platform. If selected for a position with CuraLinc, we will not request personal or financial information via email. For any inquiries or concerns, please reach out through the appropriate channels.

Key Responsibilities

  • Offer Guidance, Support, Consultation, and Referrals to Covered Employees and Their Dependents
  • Conduct Comprehensive Clinical Assessments, Identifying Presenting Issues, Work-Life Challenges, and Screening for Risk and Safety Concerns
  • Develop Customized Care Plans Addressing the Unique Clinical and Sub-Clinical Needs of Each Participant
  • Facilitate Referrals and Assist Participants in Securing Appointments for Short-Term EAP Counseling
  • Provide Mental Health Advocacy and Navigation for Participants Requiring Higher Levels of Care
  • Assist with Referrals to Other Employer-Sponsored Health Management Resources When Necessary
  • Engage in Active Case Management, Including Treatment Plan Reviews
  • Perform Timely Follow-Ups with Participants to Ensure Connection to Care, Program Satisfaction, and Assess the Outcomes and Impact of EAP Services
  • Maintain Accurate and Complete Records in Compliance with HIPAA, Ethical Standards, and Departmental Guidelines

Required Qualifications

  • Master's Degree in a Mental Health Discipline (e.g., Social Work, Counseling, Marriage and Family Therapy)
  • Bilingual in Spanish Highly Preferred
  • Relevant Post-Graduate Clinical Experience
  • Clinical Licensure
  • Proficiency with Technology for Remote Training and Work (e.g., Microsoft Office Suite, Contact Management Systems, Web-Based Software, Soft Phone)
  • Strong Analytical Skills – Ability to Collect Data, Establish Facts, Define Problems, and Draw Valid Conclusions
  • Capacity to Thrive in a Fast-Paced, Fully Remote Work Environment
  • Prior Experience in EAP and/or Case Management is a Plus

This is a full-time, salaried position, and includes a comprehensive benefits package, featuring 100% company-paid single tier medical coverage, PTO, 401(k) with matching contributions, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, age, national origin, or disability.