Route Operations Coordinator

2 weeks ago


Springfield, Massachusetts, United States First Student Full time

At First Student, we take pride in safely transporting millions of students and passengers every day. Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II.

We are committed to providing a safe and reliable service to our customers. To achieve this goal, we need highly skilled Dispatchers who can oversee all routes and scheduling of buses, ensuring on-time performance and high customer satisfaction. As a key member of our operations team, you will be responsible for counseling and coaching drivers and monitors, handling heavy phone and radio traffic, and addressing scheduling and driver complaints.

Our Dispatchers serve as primary communication liaisons with major contracted customers, handling charter reservations, billing, or driver payroll, and providing solutions to drop-off and pick-up problems. They also handle back-up driver duties or perform miscellaneous clerical tasks as needed, and complete assignments of special projects. In addition, they assist with supervision of day-to-day operations.

To be successful in this role, you should have 3-5 years of experience in terminal operations, dispatch, or driving, a high school diploma or equivalent, and basic knowledge of radio dispatch equipment. You should also possess excellent communication and customer service skills, the ability to work under time constraints and deadlines, and be computer literate. We are an equal opportunity employer and welcome applications from diverse candidates.


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