Ambulance Operations Coordinator
1 week ago
National Ambulance LLC is seeking a highly motivated EMS Coordinator to manage daily operations. This full-time position offers excellent opportunities for growth and development.
Company OverviewNational Ambulance LLC, located in Springfield, MA, is a fast-growing family-owned ambulance service provider in Western Mass. We offer emergency and non-emergency ambulance services, wheelchair van services, and education opportunities, with a focus on exceptional customer service in patient care.
Responsibilities- Coordinate ALS and BLS Field Operations, establishing clear goals and deadlines for field staff and conducting quality assurance and control.
- Update and implement Standard Operating Procedures for ALS & BLS.
- Lead meetings, facilitate interdepartmental communication, and ensure company objectives are met.
- Generate statistics using Excel spreadsheets, discipline and terminate staff as needed, investigate incidents and accidents, coordinate EMS field logistics, purchasing and inventory control, corporate compliance, and customer service issue resolution.
- An associate degree or equivalent work experience is required.
- Excellent PC skills, including Microsoft Word and Excel, and ability to navigate databases.
- Two or more years of supervisory/management experience is desirable.
- Knowledge of the Ambulance and Transportation Services Industry, Healthcare Industry, is desirable.
- Excellent written and verbal communication, problem-solving, and relationship-building skills are essential.
- Health and Dental Insurance
- Paid Time Off
- Flexible Scheduling
- 401K Plan with Employer Match
- Incentive Programs
- Paid Continuing Education
- Emergency Medical Technician Certification
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