CDJR West Springfield Service Operations Manager
4 weeks ago
Job Title: Assistant Service Manager
Job Location: West Springfield, MA
Company: CDJR West Springfield
Bertera CDJR West Springfield is a leading automotive dealership specializing in sales, service, and maintenance of Chrysler, Dodge, Jeep, and Ram vehicles. We are seeking a highly-organized and customer-oriented individual to join our team as an Assistant Service Manager.
This is an exciting opportunity to be part of a growing company that values professionalism and excellence in customer service. As an Assistant Service Manager, you will play a key role in overseeing the daily operations of the service department, ensuring efficient and effective service delivery.
Responsibilities:
- Support the Service Manager in managing and coordinating the service team, including technicians, service advisors, and support staff.
- Provide exceptional customer service by greeting, assisting, and effectively communicating with customers regarding their service needs, vehicle repairs, and maintenance.
- Collaborate with the Service Manager to develop and implement training programs for service staff to enhance their technical skills and knowledge.
- Monitor and enforce established departmental policies, procedures, and safety protocols to ensure compliance and a safe working environment.
- Assist with resolving escalated customer concerns or complaints promptly and professionally.
- Perform regular quality control inspections to ensure adherence to established service standards.
- Assist in managing the service department's budget, including monitoring expenses and analyzing financial reports.
- Ensure accurate and timely completion of service records, warranty claims, and other administrative tasks.
- Stay updated on industry trends, technologies, and manufacturer-specific service procedures to provide expert advice and recommendations to customers and staff.
Requirements:
- High school diploma or GED equivalent. Associate or Bachelor's degree in Automotive Technology or a related field is preferred.
- Minimum of 2 years of experience in a service advisor or automotive management role, preferably within a Chrysler, Dodge, Jeep, or Ram dealership.
- Excellent interpersonal and communication skills with a customer-focused approach.
- Strong leadership abilities with the ability to motivate and mentor a team.
- Solid understanding of automotive service operations, including repair and maintenance processes, scheduling, and billing procedures.
- Familiarity with manufacturer-specific service procedures and diagnostic tools.
- Proficient computer skills, including experience with service management software and Microsoft Office Suite.
- Detail-oriented with excellent organizational and time management skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Valid driver's license and a clean driving record.
Bertera CDJR West Springfield offers competitive compensation and benefits packages, along with ongoing training and development opportunities. If you are a self-driven, customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
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