CDJR West Springfield Service Operations Manager

4 weeks ago


Springfield, Missouri, United States Bertera Auto Full time

Job Title: Assistant Service Manager

Job Location: West Springfield, MA

Company: CDJR West Springfield

Bertera CDJR West Springfield is a leading automotive dealership specializing in sales, service, and maintenance of Chrysler, Dodge, Jeep, and Ram vehicles. We are seeking a highly-organized and customer-oriented individual to join our team as an Assistant Service Manager.

This is an exciting opportunity to be part of a growing company that values professionalism and excellence in customer service. As an Assistant Service Manager, you will play a key role in overseeing the daily operations of the service department, ensuring efficient and effective service delivery.

Responsibilities:

  • Support the Service Manager in managing and coordinating the service team, including technicians, service advisors, and support staff.
  • Provide exceptional customer service by greeting, assisting, and effectively communicating with customers regarding their service needs, vehicle repairs, and maintenance.
  • Collaborate with the Service Manager to develop and implement training programs for service staff to enhance their technical skills and knowledge.
  • Monitor and enforce established departmental policies, procedures, and safety protocols to ensure compliance and a safe working environment.
  • Assist with resolving escalated customer concerns or complaints promptly and professionally.
  • Perform regular quality control inspections to ensure adherence to established service standards.
  • Assist in managing the service department's budget, including monitoring expenses and analyzing financial reports.
  • Ensure accurate and timely completion of service records, warranty claims, and other administrative tasks.
  • Stay updated on industry trends, technologies, and manufacturer-specific service procedures to provide expert advice and recommendations to customers and staff.

Requirements:

  • High school diploma or GED equivalent. Associate or Bachelor's degree in Automotive Technology or a related field is preferred.
  • Minimum of 2 years of experience in a service advisor or automotive management role, preferably within a Chrysler, Dodge, Jeep, or Ram dealership.
  • Excellent interpersonal and communication skills with a customer-focused approach.
  • Strong leadership abilities with the ability to motivate and mentor a team.
  • Solid understanding of automotive service operations, including repair and maintenance processes, scheduling, and billing procedures.
  • Familiarity with manufacturer-specific service procedures and diagnostic tools.
  • Proficient computer skills, including experience with service management software and Microsoft Office Suite.
  • Detail-oriented with excellent organizational and time management skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Valid driver's license and a clean driving record.

Bertera CDJR West Springfield offers competitive compensation and benefits packages, along with ongoing training and development opportunities. If you are a self-driven, customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.



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