Banking Customer Care Associate
2 days ago
- Respond to customer inquiries regarding bank products and services, transaction requests, and account maintenance related to their account
- Utilize active listening, express willingness to help, identify customer needs, and deliver courteous, professional service in a manner reflecting positively on East West Bank
- Complete banking transactions and offer self-service bank products and services (e.g. Online Banking and Mobile Banking)
- Obtain a comprehensive knowledge of all East West Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking
- Troubleshoot various problems and properly escalate to management as needed
- Other duties as assigned by management
To succeed in this role, you will need some college preferred, high school graduate or equivalent required, 1+ years experience serving in a customer service role, call center and/or retail banking experience a plus, tech savviness and/or experience troubleshooting technical issues a strong plus, close attention to detail, excellent verbal communication along with interpersonal and client service skills, ability to troubleshoot and resolve customer concerns using critical thinking skills, strong PC proficiency with Windows-based applications, excellent math aptitude, ability to work independently and efficiently in a fast-paced environment, punctuality, good attendance record, and flexible hours and days.
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