Overnight Front Desk Associate

1 week ago


Jupiter, Florida, United States Planet Fitness Full time
Job Title: Overnight Front Desk Associate

About the Role:

As an Overnight Front Desk Associate at Planet Fitness, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your primary goal will be to create a welcoming and judgement-free environment, ensuring that every individual feels valued and supported in their fitness journey.

Key Responsibilities:

  • Greet members and guests, providing assistance and answering questions as needed.
  • Help promote our Judgement Free Zone by engaging with members on the club floor, offering support, and upholding club policies.
  • Resolve member concerns and escalate to a manager as necessary.
  • Answer phone calls in a friendly manner, assisting callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, updates, cancellations, and collecting unpaid balances.
  • Conduct prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy, driving sales goals.
  • Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
  • Ensure restrooms are clean, stocked, and clutter-free, following the routine cleaning schedule.
  • Perform a comprehensive walk of the club, addressing safety, policy, and cleanliness concerns.

Requirements:

  • 6-12 months of experience in a customer service environment (preferred).
  • Must be 18 years of age or older.
  • Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Basic computer proficiency.

Why Join Planet Fitness?

  • Medical, Dental, and Vision Insurance.
  • Vacation/Sick Time/Holiday Pay.
  • Free Black Card Membership.
  • 401(k) Retirement Savings Plan.
  • Term Life Insurance.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

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