Overnight Front Desk Associate
1 week ago
About the Role:
As an Overnight Front Desk Associate at Planet Fitness, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your primary goal will be to create a welcoming and judgement-free environment, ensuring that every individual feels valued and supported in their fitness journey.
Key Responsibilities:
- Greet members and guests, providing assistance and answering questions as needed.
- Help promote our Judgement Free Zone by engaging with members on the club floor, offering support, and upholding club policies.
- Resolve member concerns and escalate to a manager as necessary.
- Answer phone calls in a friendly manner, assisting callers with their inquiries.
- Perform membership-related functions, such as sign-ups, updates, cancellations, and collecting unpaid balances.
- Conduct prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy, driving sales goals.
- Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
- Ensure restrooms are clean, stocked, and clutter-free, following the routine cleaning schedule.
- Perform a comprehensive walk of the club, addressing safety, policy, and cleanliness concerns.
Requirements:
- 6-12 months of experience in a customer service environment (preferred).
- Must be 18 years of age or older.
- Willing to become CPR/AED certified (training provided by Planet Fitness).
- Basic computer proficiency.
Why Join Planet Fitness?
- Medical, Dental, and Vision Insurance.
- Vacation/Sick Time/Holiday Pay.
- Free Black Card Membership.
- 401(k) Retirement Savings Plan.
- Term Life Insurance.
- Healthcare and Dependent Care Flexible Spending Accounts.
- Employee perks and discounts.
- Engaging team-building competitions and social events.
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