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Customer Service Representative

2 months ago

Pasco Washington, United States P.E.A.C.H. Teams Full time
About the Role

We are seeking a highly skilled and motivated Call Center Agent to join our fast-paced team at P.E.A.C.H. Teams. As a key member of our customer service team, you will be responsible for managing outbound calls, driving new appointments, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Manage outbound calls to customers, prioritizing and dividing customer orders among available Field Technicians.
  • Handle service calls, fielding inquiries, addressing customer questions, and utilizing customer service training to educate and assist customers.
  • Follow company training to ensure prompt and accurate completion of outbound calls.
  • Ensure fair and equitable distribution of Field Technician incentive programs and proper documentation of work.
Requirements
  • Strong communication skills, including a pleasant phone demeanor.
  • Service Titan Software Platform knowledge.
  • Practical experience in efficient dispatching practices.
  • Ability to work with technicians to ensure high customer satisfaction and technical correctness of completed jobs.
  • High-level expertise in phone, cell phone, text, email, and internet usage.
  • Motivation to work independently and multitask.
What We Offer
  • Part-time hours with several shifts available (5 days a week).
  • $17.00 hourly rate.
  • Paid training time.
  • Growth opportunities within the company.