Customer Service Representative

3 days ago


Washington, United States Sharp Decisions Full time
Job Title: Customer Service Representative

The Customer Service Representative provides first-level support to end-users by troubleshooting and resolving hardware, software, and voice/data communication issues. Responsibilities include escalating calls when necessary, writing clear and concise tickets, and ensuring timely follow-up through to resolution.

Key Responsibilities:
  • Respond to 30,000+ annual calls and 10,000+ emails from customers.
  • Provide phone support Monday–Friday, 8 AM–5 PM EST.
  • Ensure compliance with Driver Safety Service Level Agreements (SLAs).
  • Participate in monthly performance reviews of call handling and submit reports by the 5th business day of the month.
Requirements:
  • 3+ years with IT customer service.
  • High school diploma or higher.
  • Strong technology skills.


  • Washington, United States American Foreign Service Protective Association Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the American Foreign Service Protective Association. As a key member of our call center team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and resolving issues in a timely...


  • Washington, United States Metropitan Police Service Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Metropolitan Police Department, you will be responsible for providing exceptional service to the public, employees, and law enforcement officials.Key ResponsibilitiesWelcome and greet visitors to the...


  • Washington, United States Metropitan Police Service Full time

    Job SummaryThe Metropolitan Police Department is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to the public, employees, and law enforcement officials.Key ResponsibilitiesWelcoming and greeting visitors to the office,...


  • Washington, United States Metropitan Police Service Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for providing exceptional service to the public, responding to inquiries, and resolving issues in a professional and courteous manner.Key ResponsibilitiesWelcoming and greeting visitors to the office,...


  • Washington, United States LMI Aerospace Full time

    We are currently seeking a Customer Service Representative (CSR). The CSR Serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relat Customer Service, Customer Service Representative, Representative, Delivery, Retail, Manufacturing


  • Washington, United States TDB Communications, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TDB Communications, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • Washington, North Carolina, United States Domino's Franchise Full time

    About the JobWe're looking for Customer Service Representatives to join our team at Domino's Franchise. As a Customer Service Representative, you'll be the face of our company, answering phone calls and providing exceptional customer service.What You'll DoAnswer phone calls and respond to customer inquiriesProvide solutions to customer complaints and...


  • Washington, United States Technovision Inc Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Technovision Inc. in Washington, DC.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to customer inquiries and concerns, and...


  • Washington, Washington, D.C., United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing a positive and engaging experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders using our technology and...


  • Washington, Pennsylvania, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a motivated and enthusiastic Customer Service Representative to join our team at Domino's Franchise. As a key member of our team, you will be responsible for providing exceptional customer service, answering phones, taking orders, and making pizzas.Key Responsibilities:Provide excellent customer...


  • Washington, United States Addison Group Full time

    Job Title: Call Center RepresentativeWe are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and...


  • Washington, United States Enterprise Holdings Full time

    Customer Service RepresentativeWe are currently seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...


  • Washington, United States U-Haul Full time

    Compensation Range: $17.00 to $24.20 Hourly Location: 1750 Bladensburg Rd NE, Washington, District of Columbia 20002 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of...


  • Washington, United States Addison Group Full time

    Job Title: Call Center RepresentativeWe are seeking a highly skilled Call Center Representative to join our team at Addison Group. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and processing customer orders.Key Responsibilities:Promptly and professionally...


  • Washington, United States Waste Connections Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Waste Connections. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key Responsibilities:Respond to customer inquiries and resolve...


  • Washington, Pennsylvania, United States Domino's Franchise Full time

    Customer Service Representative Job DescriptionWe are seeking enthusiastic and energetic team players to join our Domino's Franchise team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service, answering phones, taking orders, and making pizzas.Key Responsibilities:Answering...


  • Washington, North Carolina, United States Domino's Franchise Full time

    About the JobWe're looking for Customer Service Representatives to join our team at Domino's Franchise. As a Customer Service Representative, you'll be the face of our company, answering phone calls and providing excellent customer service.What You'll DoAnswer phone calls and respond to customer inquiriesProvide solutions to customer complaints and...


  • Washington, United States Enterprise Full time

    Customer Assistance RepresentativeAt Enterprise, we're looking for a skilled Customer Assistance Representative to join our team. As a key member of our customer service team, you'll be responsible for:Key Responsibilities:Providing exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and...


  • Washington, Washington, D.C., United States Talkishco Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Talkishco in Washington, DC. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Respond to...


  • Washington, United States Talkishco Full time

    Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Talkishco in Washington, DC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and...