Customer Service Representative-Administrative

2 weeks ago

Pasco, United States BCforward Full time

Customer Service Representative-Administrative

BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Pasco, WA
Position Title: Customer Service Representative
Location: Pasco, WA
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration:3+ Months Contract with the possibility of extension
Shift: Mon- Fri 8am to 4:30pm
Job Type: Onsite Role
Pay Range: $21/hr. - $22/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
Skills: Customer Service, Data Entry, Sales Force, and excel. JD Edwards is a plus.

  • Answers telephone call inquiries.
  • Promotes an organization's products and services.
  • Communication with customers on orders and financial account management.
  • Generate and take orders from customers.
  • Invoice customers.
  • Researches and resolves complaints to ensure customer retention and satisfaction.
  • Performs work within a defined customer, geography, or product line.
  • Understands and demonstrates teamwork.
  • Understands the importance of follow up and acts accordingly.
  • Displays high levels of accuracy and attention to detail.
  • Requires some supervision.
Skills:

  • Excellent oral communication skills.
  • Ability to Multitask.
  • Ability to rely on instructions
  • Intermediate. Computer skills in order to enter data and create and edit data.
  • Excellent communication skills including, the ability to verbally communicate clearly.
  • Clarify problems or issues.
  • Good listening skills.
  • Professional and courteous.
  • Positive attitude.
  • Possesses and executes basic problem solving and decision making skills.
  • Strong attention to detail.
  • Possess good organizational skills.
  • Customer friendly and positive attitude.
  • Ability to work in a team environment.

Knowledge:Knows, understands and applies well the fundamental business concepts, practices and procedures.
Knowledge of Microsoft Office, Outlook, Internet Explorer, etc.

Education: high school diploma or equivalent. Previous administrative or customer service experience/skills.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 230999 when responding to this ad.

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