Customer Service Representative

1 month ago


Saint Charles, Illinois, United States GCH Employee Leasing Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at GCH Employee Leasing Inc. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with warehouse and pre-press personnel to ensure accurate order fulfillment and timely shipment
  • Manage backorders and out-of-stock items, issuing credits as necessary
  • Track orders and packaging slips, following up with customers on order status
  • Prepare bill of lading, warehouse shipment labels, and billings daily
  • Collaborate with transportation companies to provide customer pickup and delivery dates
  • Handle customer complaints and inquiries in a diplomatic and efficient manner
  • Assist with miscellaneous projects, mailing, and faxes as needed

Requirements

  • At least 2 years of customer service experience in a manufacturing environment
  • Experience using ERP systems such as SAP, Oracle, or MS Dynamics NAV is a plus
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Excellent communication and phone skills
  • Highly organized and able to work accurately under pressure
  • Ability to multi-task and solve problems effectively

What We Offer

A competitive compensation package, including salary, bonus plan, paid vacation, 401K, and comprehensive health and life insurance options. GCH Employee Leasing Inc. is an equal opportunity employer and welcomes applications from diverse candidates. Employment is subject to drug and background testing.

About Us

GCH Employee Leasing Inc. is a recognized leader in the flexible packaging industry, committed to innovation and excellence. We offer a dynamic work environment and opportunities for professional growth and development.



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