Healthcare Operations Manager

2 weeks ago


Hyannis, Massachusetts, United States Harbor Health Services, Inc. Full time
Job Title: Practice Manager

Harbor Health Services, Inc. is a mission-driven organization that provides comprehensive healthcare services to our community members. We are seeking a highly skilled Practice Manager to join our team at the Harbor Community Health Center - Hyannis.

Role:

The Practice Manager will be responsible for supporting the Senior VP of the Community Health Centers, Medical Director, and Chief Nursing Officer in ensuring the efficient and effective day-to-day running of the clinical and operations departments at the health center.

Responsibilities:
  • Develop and implement healthcare services plans, ensuring alignment with organizational goals and objectives.
  • Oversee the scheduling and realignment of staff to ensure effective coverage and patient access.
  • Recruit, train, and evaluate staff, ensuring compliance with regulatory requirements and organizational policies.
  • Implement and maintain processes for referrals, appointments, and clinical indicators to optimize patient outcomes.
  • Ensure the maintenance of office and medical supplies, and assist in the implementation of new initiatives.
  • Collect and reconcile cash receipts, and develop data-driven quality reports to inform decision-making.
  • Assist in audits and regulatory activities, ensuring compliance with relevant laws and regulations.
Requirements:

We are seeking a candidate with a Bachelor's degree in public health, healthcare management, or a related field, or equivalent experience. A minimum of 5+ years of progressive responsibility managing teams in a business and/or healthcare environment is required. Ambulatory practice experience is preferred.

The ideal candidate will possess excellent communication and presentation skills, demonstrated leadership skills, and the ability to lead and develop teams focused on patient satisfaction. Experience with Electronic Health Records (EHR) and familiarity with health insurance, healthcare regulations, and DPH/HRSA are preferred.

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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