Key Holder Assistant
1 week ago
About the Role
We are seeking a highly motivated and customer-focused Key Holder to join our team at Little Words Project's Pier Village location. As a Key Holder, you will play a key role in helping to run the store, delighting customers, and spreading our message of positivity. The ideal candidate will have strong communication skills, a passion for our mission, and a desire to be creative in terms of visual merchandising and content capture.
Key Responsibilities
- Work closely with the Store Manager and Assistant Store Manager to motivate the team and drive sales growth
- Open and close the store independently, ensuring a seamless customer experience
- Manage in-store beading appointments and help facilitate special events, such as in-store parties and workshops
- Monitor and maintain store inventory, communicating product needs to the Inventory Lead
- Coach and support new and existing Sales Associates, helping them to develop their skills and knowledge
- Introduce new products to customers, making personalized recommendations based on their needs and preferences
- Effectively handle customer issues and answer questions related to merchandise and store policies
- Process transactions accurately on the POS system
- Keep the sales floor tidy and well-stocked, ensuring a positive shopping experience for customers
- Assist in maintaining backstock and setting up merchandise on the sales floor
- Operational tasks, such as inventory intake, visual merchandising, clienteling, and KPIs
- Assist customers at the bead-your-own bracelet table, tying their bracelets and providing a personalized experience
- Fulfill in-store custom orders, beading bracelets and contacting customers when the order is complete
Key Qualifications
- 2+ years of retail experience, with a focus on customer service
- Strong interpersonal and communication skills, with the ability to work effectively with a team
- Desire to be creative in terms of visual merchandising and content capture
- Problem-solving attitude, with the ability to think critically and make sound decisions
- Ability to work weekends and holidays, with a flexible schedule
- Passion for learning and sharing our core values, including positivity and kindness
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