Key Holder Assistant

10 hours ago


Long Branch, New Jersey, United States Little Words Project Full time
Job Title: Key Holder

We are seeking a highly motivated and customer-focused Key Holder to join our team at Little Words Project. As a Key Holder, you will play a vital role in ensuring the smooth operation of our store, providing exceptional customer service, and contributing to the success of our team.

Key Responsibilities:
  • Assist the Store Manager and Assistant Store Manager in maintaining a high level of customer satisfaction and store appearance.
  • Open and close the store independently, ensuring that all tasks are completed efficiently and effectively.
  • Manage in-store beading appointments and help facilitate in-store parties and other special events.
  • Monitor and maintain store inventory, communicating product needs to the Inventory Lead.
  • Coach and support new and existing Sales Associates, providing guidance and feedback to ensure they meet their full potential.
  • Introduce new products to customers and recommend items based on their needs, providing personalized service and building strong relationships.
  • Effectively handle in-store customer issues and answer questions related to merchandise and store policies.
  • Process transactions accurately on the POS system, maintaining a high level of accuracy and attention to detail.
  • Keep the sales floor tidy and well-stocked, ensuring that products are displayed attractively and easily accessible to customers.
  • Assist in maintaining backstock and setting up merchandise on the sales floor, ensuring that the store is visually appealing and easy to navigate.
  • Operational tasks such as inventory intake, visual merchandising, clienteling, and KPIs, ensuring that the store is running efficiently and effectively.
  • Assist customers at the bead-your-own bracelet table by tying their bracelets, providing a fun and engaging experience.
  • Fulfill in-store custom orders by beading bracelets and contacting customers when the order is complete, ensuring that customers are satisfied with their purchases.
Requirements:
  • 2+ years of retail experience, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work weekends and holidays, as well as flexible hours to meet the needs of the store.
  • Passion for learning and sharing Little Words Project's core values, including positivity and kindness.


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