Medical Receptionist
3 weeks ago
Overview:
At Essen Health Care, we strive to deliver exceptional patient care and services. As a leading multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to our patients. Guided by a Population Health model of care, we have five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management.
We are committed to innovating a better healthcare delivery system and have expanded from a single primary care office to an umbrella organization offering a wide range of specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through our Essen House Calls program.
We are seeking talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond.
Job Summary:
The Front Desk staff at Essen Healthcare plays a vital role as the first point of contact for our patients and visitors. Your primary responsibilities will include assisting patients, managing incoming calls to the facility, scheduling appointments, and maintaining an organized and welcoming environment.
Responsibilities:
- Welcome and assist patients as they arrive, creating a positive and friendly atmosphere.
- Address patient inquiries with professionalism and provide helpful information as needed.
- Contact patients to confirm upcoming appointments and provide necessary information.
- Efficiently manage patient check-in and check-out processes, ensuring accuracy in records.
- Facilitate the conversion of patient primary care providers as needed.
- Collect and process patient copayments accurately and efficiently.
- Provide patients with all discharge/check out orders, forms, and letters.
- Check incoming supplies and schedule maintenance for office equipment.
- Ensure all administrative tasks, including Admin parcs, are completed in a timely manner.
- Assist patients with scheduling transportation as needed.
- Ensure the proper closure of all visits by the end of each day.
- Guide and help patients with primary care assignments as needed.
Qualifications:
- High School Diploma or General Education Degree (GED)
- Minimum 6 months of customer service experience
- Beginner-level proficiency in using Microsoft Office and Google Suite
- Familiarity with eCW is preferred.
Required Skills:
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Familiarity with medical terminology and basic understanding of healthcare procedures
- Proficiency in using office software and electronic health record (EHR) systems.
- Strategic and creative thinking
- Solution-oriented mindset
- Open and welcoming to change.
- Comfortable working in group settings.
Essen Health Care is an equal opportunity employer and seeks candidates who desire to work in and serve an ethnically diverse population.
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