Commercial Cleaning Operations Manager
3 days ago
We are seeking a highly motivated and results-driven Commercial Cleaning Operations Manager to join our team at Imperial Cleaning.
About the Role:
- Establish and maintain excellent client relationships, ensuring a deep understanding of their needs and expectations.
- Perform monthly location inspections to ensure compliance with company standards and SLAs.
- Report inspection findings/issues and resolve deficiencies within the SLA timeframe.
- Ensure employee compliance to company Clock-In/Out requirements.
- Perform walk-throughs/estimates with prospective clients and cross-sell new/additional service opportunities.
- Track and ensure that periodic services have been scheduled and completed, and address customer complaints promptly and efficiently.
- Manage and minimize overtime within the assigned region and notify HR/Payroll and Operations of all staffing changes.
- Be on-call for emergency situations/calls - evenings and weekends.
- Manage the profitability of all service locations within the assigned region.
About You:
- A proven track record of success in managing and leading teams within the commercial cleaning industry.
- Detail-oriented and possessing strong communication skills (email, phone).
- Results-oriented, with the ability to resolve challenges and emergencies at a moment's notice.
- Ability to handle multiple projects simultaneously.
- Customer-focused with a can-do approach to problem-solving.
- Knowledge of administrative and clerical procedures.
- Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
Estimated Salary: $60,000 - $80,000 per year, depending on experience.
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