Commercial Cleaning Operations Manager

3 days ago


New York, New York, United States Imperial Cleaning Full time
Job Title: Commercial Cleaning Operations Manager

We are seeking a highly motivated and results-driven Commercial Cleaning Operations Manager to join our team at Imperial Cleaning.

About the Role:

  • Establish and maintain excellent client relationships, ensuring a deep understanding of their needs and expectations.
  • Perform monthly location inspections to ensure compliance with company standards and SLAs.
  • Report inspection findings/issues and resolve deficiencies within the SLA timeframe.
  • Ensure employee compliance to company Clock-In/Out requirements.
  • Perform walk-throughs/estimates with prospective clients and cross-sell new/additional service opportunities.
  • Track and ensure that periodic services have been scheduled and completed, and address customer complaints promptly and efficiently.
  • Manage and minimize overtime within the assigned region and notify HR/Payroll and Operations of all staffing changes.
  • Be on-call for emergency situations/calls - evenings and weekends.
  • Manage the profitability of all service locations within the assigned region.

About You:

  • A proven track record of success in managing and leading teams within the commercial cleaning industry.
  • Detail-oriented and possessing strong communication skills (email, phone).
  • Results-oriented, with the ability to resolve challenges and emergencies at a moment's notice.
  • Ability to handle multiple projects simultaneously.
  • Customer-focused with a can-do approach to problem-solving.
  • Knowledge of administrative and clerical procedures.
  • Working knowledge of email, spreadsheets, smartphones, and relevant software applications.

Estimated Salary: $60,000 - $80,000 per year, depending on experience.



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