Wine and Spirits Sales Associate

7 days ago

Menasha, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

Job Summary

As a Wine and Spirits Cashier, you will be responsible for maintaining outstanding customer service and working closely with all Wine and Spirits associates to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

Essential Duties and Responsibilities
  • Ensure all department standards are being met in the Wine and Spirits department.
  • Observe sales floor and back stock conditions; take action to correct areas of opportunity.
  • Maintain appropriate inventory levels and ensure accurate pricing on products received and sold.
  • Communicate and work cooperatively with vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations.
  • Provide customer service to guests.
  • Assist guests with finding items they are looking for on the sales floor.
  • Maintain an awareness of all promotions and advertisements.
  • Accurately and efficiently process transactions and accurately maintain all cash and media at the registers.
  • Take orders and other special requests.
  • Answer the telephone and assist callers using proper phone etiquette.
  • Address guest concerns and resolve issues when a guest is not satisfied with the service or product received.
  • Check out customer purchases on a cash register.
  • Maintain an orderly appearance of the register area and supplies stocked.
  • Support and execute superior customer service.
Qualifications
  • Contribute to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
  • High School Education or equivalent combination of education and experience.
  • Must be at least 21 years of age in order to sample products sold in the wine and spirits department.
  • Ability to deal tactfully and effectively with customers.
  • Good oral and written communication skills.
  • Thorough understanding of all safety requirements and company safety policies.
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
Physical Demands and Work Environment
  • The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop, and kneel regularly.
  • Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
  • This position requires the employee to have full range of upper body motion in order to occasionally lift stock.
  • Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
  • The position requires the employee to lift up to 50 pounds on an occasional basis.
  • Working conditions consist of occasional exposure to extreme temperatures.
Benefits Overview
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans.

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