Event Ticketing Associate
1 week ago
At AEG, we are dedicated to creating extraordinary experiences that resonate with our community.
Our mission transcends mere events; it is about uniting our team to leverage the excitement of sports and entertainment, crafting unforgettable moments and lasting memories. AEG is a leading sports and entertainment company, managing various venues and events that connect people through shared experiences.
We recognize that our employees are our most valuable resource. We strive to provide meaningful roles, uphold our core values of Integrity, Excellence, and Community, and cultivate an inclusive environment for our diverse workforce.
We are currently in search of a motivated and customer-oriented Representative to serve as the first point of contact for patrons at our Box Office. The Venue Ticketing Representatives will play a crucial role in ensuring customer satisfaction by handling ticket sales, managing will call orders, responding to inquiries, and resolving ticket-related issues.
Key Responsibilities:
- Learn and develop fundamental skills within the ticketing system under guidance.
- Efficiently manage and distribute will call tickets.
- Provide exceptional customer service by addressing incoming inquiries about seating, accommodations, and resolving guest concerns.
- Organize and maintain ticket sales documentation.
- Process payments for season tickets.
- Perform additional tasks as required.
- Must be at least 18 years old.
- High school diploma or equivalent is required.
- A minimum of one year of customer service experience, with a focus on problem-solving and assisting guests.
- Proficient in Microsoft Office Suite.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand for extended periods, exceeding 8 hours.
- Bilingual (English and Spanish) is preferred.
If you do not meet every qualification listed, we still encourage you to apply.
*AEG is an Equal Opportunity Employer* This job description is not intended to create a contract of employment, nor does it guarantee employment for any specific duration. Employment with AEG is 'at will', meaning either party may terminate the relationship at any time. Essential functions must be performed with or without accommodations.
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