Operational Compliance Specialist

2 weeks ago


Houston, Minnesota, United States Newrest Full time
Operational Compliance Agent Role

Newrest is seeking an Operational Compliance Agent to join our team. This individual will be responsible for monitoring operational activities from Inbound to Outbound movement of food, beverage, and equipment. The successful candidate will ensure that departments are meeting expectations for all aspects of the job, providing equipment to meet relative time constraints. This role will involve coaching team members towards meeting expectations and tracking/reporting violations for corrective action.

Key Responsibilities:
  • Monitor activity within all departments to ensure team members are performing functions according to expectations and associated SOPs.
  • Perform Operational Compliance audits for performance measurement.
  • Coordinate with Pick and Pack, Food Production, and Transportation to ensure staffing supports On Time Performance (OTP) to meet Dock Ready Time (DRT).
  • Coordinate with Pick and Pack, Food Production, and Transportation leadership to ensure proactive measures are taken to meet DRT performance goals.
  • Utilize Winrest Application (TIMEBLOCK) to track OTP via required time stamps to follow the movement of equipment.
  • Ensure agents are present at workstations to ensure timely DRT performance.
  • Monitor planned DRT against actual DRT and elevate issues to departmental leadership if actual exceeds planned by more than 10 minutes, with reasons for delayed DRT.
  • Track performance compliance issues and communicate to Departmental leadership for corrective actions.
  • Provide support to operational functions as requested by Management.
  • Practice and promote the 4 Core Newrest Values: Simplicity, Humility, Efficiency, and Responsibility.
  • Maintain a sense of positivity and professionalism in their communications and execution of duties.
  • Effectively complete all other duties as directed by management.
  • Regular and timely attendance is expected for the position.

This is an exciting opportunity to join a dynamic team and contribute to the success of Newrest. If you are a motivated and detail-oriented individual with a passion for operational compliance, we encourage you to apply.



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