Delivery Experience Coordinator

5 days ago


Santa Rosa, California, United States XPO Logistics Full time

XPO Logistics - Delivery Experience Coordinator

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We are seeking a skilled Delivery Experience Coordinator to join our team. In this role, you will be responsible for assisting customers and business partners via telephone and email.

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Your Key Responsibilities:

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  • Assist customers with their inquiries and resolve issues in a timely and professional manner.
  • Handle customer complaints and provide solutions to meet their needs.
  • Work closely with internal teams to diagnose and resolve problems or issues.
  • Monitor progress of delivery routes and ensure timely delivery of goods.
  • Process changes or cancellations to delivery orders.
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About the Role:

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This is a full-time position that requires excellent communication and problem-solving skills. You will work in a fast-paced environment and be required to multitask regularly.

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What We Offer:

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In addition to a competitive salary, we offer a range of benefits including health insurance, retirement savings plan, and paid time off.

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Salary Information:

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The estimated salary for this role is $45,000 - $65,000 per year, depending on experience.

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Requirements:

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To be successful in this role, you will need:

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  • A high school diploma or equivalent.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Experience working in a customer-facing role.
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Become a Part of Our Team:

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If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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