Customer Experience Delivery Specialist
6 days ago
At SPARC, we're committed to providing exceptional customer experiences that exceed our members' expectations. As a Customer Experience Delivery Specialist, you will play a vital role in ensuring timely and efficient delivery of our products while maintaining a professional and friendly demeanor.
Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Delivery Driver. In this role, you will be responsible for delivering high-quality products to our customers while adhering to all relevant laws and regulations.
Key Responsibilities:- Process and deliver customer orders using web-based applications with accuracy and efficiency.
- Receive cash payments and make accurate change while providing exceptional customer service by phone, text, and in person during deliveries.
- Develop and maintain rapport with members, customers, and staff through regular communication and problem-solving skills.
- Ensure member concerns and/or questions are solved and answered promptly and efficiently and communicate member requests and/or issues to a Dispensary Supervisor.
- Ensure strict controls to protect organization assets at the direction of management.
- Able to work varied hours/days, including nights, weekends, holidays, and/or events.
- Ability to adhere to the highest customer service standards always.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Personal knowledge of the effects of cannabis on self and others.
- Strong problem-solving, customer service, and interpersonal skills.
- Voluntary Life Insurance
- Employer-paid Life and LTD
- Hospital/Accident/Critical Illness Indemnity
- Commuter FSA
- 401(k) Retirement
- Pet Insurance
- Employee Assistance Plan
- Employee discount
- Employee dispensary credit/allowance
- Free snacks at all SPARC locations
- Tip pool distribution
- Monthly sales profit payout
- Sales bonus incentives
- 7 days paid Holidays per year
- Vacation accrual
- 9 days sick leave
- 2 Paid personal days - Birthday and Anniversary
The estimated annual salary for this position is $45,000-$60,000, depending on experience. We offer a competitive benefits package, including health insurance, 401(k) matching, and opportunities for professional growth and development.
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