Customer Experience Delivery Specialist

6 days ago


Santa Rosa, California, United States SPARC Full time
About the Role

At SPARC, we're committed to providing exceptional customer experiences that exceed our members' expectations. As a Customer Experience Delivery Specialist, you will play a vital role in ensuring timely and efficient delivery of our products while maintaining a professional and friendly demeanor.

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Delivery Driver. In this role, you will be responsible for delivering high-quality products to our customers while adhering to all relevant laws and regulations.

Key Responsibilities:
  • Process and deliver customer orders using web-based applications with accuracy and efficiency.
  • Receive cash payments and make accurate change while providing exceptional customer service by phone, text, and in person during deliveries.
  • Develop and maintain rapport with members, customers, and staff through regular communication and problem-solving skills.
  • Ensure member concerns and/or questions are solved and answered promptly and efficiently and communicate member requests and/or issues to a Dispensary Supervisor.
  • Ensure strict controls to protect organization assets at the direction of management.
Requirements:
  • Able to work varied hours/days, including nights, weekends, holidays, and/or events.
  • Ability to adhere to the highest customer service standards always.
  • Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
  • Personal knowledge of the effects of cannabis on self and others.
  • Strong problem-solving, customer service, and interpersonal skills.
Benefits
  • Voluntary Life Insurance
  • Employer-paid Life and LTD
  • Hospital/Accident/Critical Illness Indemnity
  • Commuter FSA
  • 401(k) Retirement
  • Pet Insurance
  • Employee Assistance Plan
  • Employee discount
  • Employee dispensary credit/allowance
  • Free snacks at all SPARC locations
  • Tip pool distribution
  • Monthly sales profit payout
  • Sales bonus incentives
  • 7 days paid Holidays per year
  • Vacation accrual
  • 9 days sick leave
  • 2 Paid personal days - Birthday and Anniversary
Salary Information

The estimated annual salary for this position is $45,000-$60,000, depending on experience. We offer a competitive benefits package, including health insurance, 401(k) matching, and opportunities for professional growth and development.



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