Regional Quality Assurance Manager

2 weeks ago

Boise, Idaho, United States MAXIMUS Full time
Position Overview

Join a Leading Organization

Maximus is a prominent global entity dedicated to delivering health and employment services that positively influence millions of lives annually. In the UK, we employ approximately 5,000 professionals committed to providing services that make a significant difference. Our work encompasses assessments, health services, employability programs, and specialized support, all carried out by individuals who are passionate about their roles.

The Area Quality Assurance Lead plays a pivotal clinical role within our operational framework.

Compensation Structure

Non-London: £46,800

London: £54,700

Key Responsibilities
  • Collaborate closely with the National Clinical Audit Lead to comprehend the quality benchmarks required.
  • Ensure compliance with the CHDA clinical quality assurance framework.
  • Oversee the execution of the clinical quality assurance program within the designated operational area, including managing formal audit processes.
  • Ensure that Healthcare Professionals (HCPs) and Clinical Standards Practitioners are well-versed in QA standards.
  • Conduct clinical audits and case reviews as necessary.
  • Mentor and assess the performance of Clinical Standards Practitioners and HCPs in their case review and formal clinical audit duties.
  • Gather local trends and report findings to the national clinical audit lead to formulate solutions for continuous improvement in clinical standards.
  • Engage in meetings with area colleagues and the national clinical advisory team to exchange knowledge and best practices, fostering improvements across CHDA.
  • Perform sufficient assessments to maintain professional registration and adapt flexibly to the business's needs.
  • Act as a registered healthcare practitioner (nurse, physician, physiotherapist, occupational therapist) in a CHDA assessment environment or equivalent.
  • Collaborate effectively within a multidisciplinary team, establishing positive relationships with medical colleagues and administrative staff.
  • Demonstrate professional skills and manage personal accountability in accordance with the governing body's Code of Conduct.
  • Adhere to all continuous professional development requirements.
  • Effectively coach and mentor HCPs to enhance and sustain performance standards.
  • Ensure that professional practice standards and best practices are upheld in all work areas.
  • Meet productivity and quality benchmarks agreed upon between the Centre and the DWP, responding constructively to feedback.
  • Possessing qualifications to deliver Stage 3 training is advantageous.
  • Qualified to conduct CHDA case audits and instruct on writing reports that meet A-grade standards.
  • Exhibit flexibility and adaptability.
  • Understand, anticipate, and address immediate and medium-term customer and client needs.
  • Collaborate effectively with others to foster a performance-driven culture.
  • Communicate effectively in both verbal and written forms, tailoring communication to the audience's needs, and interact constructively with diverse groups.
  • Maintain professionalism in challenging interactions.

Commitment to Diversity

Maximus is devoted to cultivating a culture of diversity, equity, and inclusion throughout the recruitment process. We recognize that inclusivity significantly impacts personal well-being and strive to ensure that all job applicants are treated fairly, regardless of personal characteristics. Job advertisements will provide clear and accurate information to enable potential candidates to assess their suitability for the position.

We proudly hold the status of a Disability Confident Leader, reflecting our commitment to the recruitment, retention, and career advancement of individuals with disabilities and long-term conditions. The Disability Confident scheme guarantees an interview for any applicant with a disability who meets the minimum job requirements. During the application process, candidates will encounter a question regarding their interest in applying under the Disability Confident Guaranteed Interview Scheme. If you identify as having a disability and apply under this scheme, you will be invited for an interview, provided you meet the essential criteria for the role. Your Guaranteed Interview application will be shared solely with the hiring manager and the local resourcing team. Maximus will consider reasonable adjustments for applicants who express a need for them during the recruitment process.

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