Customer Service Advocate
3 weeks ago
We are seeking a skilled Customer Service Benefit Advocate to join our team at UnitedHealth Group. As a key member of our customer service team, you will be responsible for responding to and resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve issues related to benefits, eligibility, and claims
- Provide guidance and support to customers on financial spending accounts and correspondence
- Help customers navigate the healthcare system and resolve issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex customer issues
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong knowledge of healthcare benefits and regulations
- Experience in customer service or a related field
What We Offer
At UnitedHealth Group, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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