Healthcare Customer Service Advocate

3 weeks ago


Greensboro, United States Everise Full time
Transform Customer Experiences with Everise

At Everise, we're on a mission to elevate customer experiences for people around the world. As a member of our global experience company, you'll be part of a team that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry, with a 4.6/5 rating on Glassdoor and a growing wall of Best Place to Work awards.

About the Role

In this role, you'll take your exceptional customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You'll answer questions related to their healthcare benefits and provide solutions to their needs. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits, as well as earned PTO.

Key Responsibilities
  • Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
  • Professionally handle a high volume of incoming calls.
  • Ability to utilize and navigate multiple systems simultaneously.
  • Be dependable and meet all attendance requirements.
  • Resolve customer issues via one-call resolution guidelines and/or escalated processes.
  • Meet or exceed company and client performance metrics.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  • Responsible for handling de-escalation calls.
  • Ability to accept and embrace changes within the current business environment.
Qualifications

We're looking for individuals who possess the following qualifications:

  • High school diploma or GED.
  • Ability to pass a background check and drug screen.
  • A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.
  • Strong decision-making and analytical abilities.
  • Ability to identify customer needs and articulate products and services.
  • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Meet all attendance and dependability requirements.
  • Be a team player.
Equipment Requirements

Employee to provide one of the following headsets is required:

  • Plantronics 3320 Blackwire.
  • Plantronics 3220 Blackwire.
  • Plantronics 5220 Blackwire.
  • Plantronics EncorePro 520 + DA80 USB Plug Adapter.


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