Program Specialist

4 days ago

Roswell, New Mexico, United States Big Brothers Big Sisters of Central NM, Inc. Full time
Job Summary

Big Brothers Big Sisters of Central NM, Inc. is seeking a highly motivated and dedicated Program Specialist to join our team. As a Program Specialist, you will play a critical role in empowering potential in the youth of our state by providing support and guidance to our volunteers and clients.

Key Responsibilities
  • Match Enrollment: Conduct volunteer and client enrollments, including interviews, orientations, assessments, training, and any other enrollment processes.
  • Match Support: Continually assess the match relationship focusing on child safety, relationship development, positive youth development, and volunteer satisfaction. Identify real or potential problems/barriers and address/resolve them as early as possible.
  • Match Retention: Work proactively with Site Director to ensure that successful matches made are successful matches retained. Identify intervention strategies to assure volunteer issues and concerns are addressed early in order to maintain positive relationships within the match.
  • Billing Hours: Maintain organized personal method of documenting and tracking daily billable match engagement hours. Record engagement hours in accordance with BBBS standards, utilizing agency databases.
  • Promote the Mission, Vision, Values & Messaging of BBBS: Assist the Site Director in presenting/promoting/selling BBBS messaging to diverse community members, potential donors, and partners at varied venues and events as directed in order to grow the organization.
Requirements
  • Strong People Skills: Strong people skills and the ability to sell and engage the BBBS Vision, Mission, Values, and messaging to diverse community members, potential donors, and partners.
  • Excellent Time Management Skills: Excellent time management skills with proven ability to meet deadlines.
  • Effective Communication Skills: Effective verbal and written communication, interpersonal, customer service, and sales skills.
  • Strong Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills.
  • Ability to Prioritize and Delegate Tasks: Ability to prioritize and delegate tasks.
  • Ability to Function in a High-Paced Environment: Ability to function in a high-paced and, at times, stressful environment.
  • Data Entry Skills: Data entry skills and/or typing 40-50 wpm preferred.
  • Proficient with Microsoft Office Suite: Proficient with Microsoft Office Suite or related software.
  • Bilingual Applicants Encouraged to Apply: Bilingual (Spanish/English) applicants strongly encouraged to apply.
Education and Experience
  • Bachelor's Degree: Bachelor's degree required. BA in social services, sociology, psychology, or related field is preferred; college transcripts will be required.
  • Associate's Degree or Relevant Experience: Associate's degree/two years of higher education AND two years of relevant experience in social services, sociology, psychology, child development, or related field.
  • Four Years of Related Work Experience: Four years of related work experience: Defined as work assessment, intake or interview and relationship development experience with child and adult populations; understanding of child development and family dynamics.
Physical Requirements
  • Office Environment: Routine office environment; flexible work hours to meet customer needs; when home visits are indicated, must travel to local communities and neighborhoods.
  • Prolonged Sitting and Computer Work: Prolonged periods of sitting at a desk and working on a computer.
  • Lifting Requirements: Must be able to lift 15 lbs at a time.
Benefits
  • Health, Dental, and Vision Insurance: Health, Dental, and Vision insurances.
  • 401(k) Plan: 401(k); Life insurance; Flexible spending account; Health savings account; Employee assistance program; PTO.
Equal Employment Opportunity

Big Brothers Big Sisters of Central NM, Inc. provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

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