Help Desk Analyst
1 week ago
Job Title: Level 1 Help Desk Analyst / Customer Service Representative
Job Summary: We are seeking a highly skilled and customer-focused Help Desk Analyst / Customer Service Representative to join our team at Randstad Digital. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or chat.
- Identify, investigate, and resolve customer questions and problems, providing immediate solutions or referring to other associates as needed.
- Utilize an Incident Management System to track, update, and resolve customer issues.
- Develop and maintain IT troubleshooting guides and knowledge base.
- Support departmental initiatives aimed at improving performance and customer experience, including report generation.
- Offer guidance and training to associates and external customers.
Requirements:
- Minimum of 5 years of experience in customer service or helpdesk roles, or an equivalent combination of education and experience.
- Associate's degree in a relevant discipline preferred.
Work Environment:
Mostly remote but local to Mason, OH OR Richmond, VA for occasional meetings in office.
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